Just when I thought that I couldn't harbor any further disgust for Direct TV, they find new ways to completely piss me off. We were scheduled to have the satellite installed on Saturday the 14th. However when the guy walked around with the little meter that tracks signal, he found that we couldn't install the dish anywhere on the house or garage because of all the trees in the way. Instead, he determined that in order to get signal we would need to install the dish on the other side of the property. So Jeramy spent the better part of the next week digging a trench and installing a pole on which we could mount the dish. Here is the photographic proof (that trench goes all the way to the fence in the distance):
The installation was rescheduled for Friday the 20th. The appointment window was scheduled from 8am - 12pm. Of course, the installers did not show up until 4pm. Then they found that they did not have enough cable to get from the house all the way out to the pole we mounted even though the installer who had been out earlier knew exactly where we were installing it. They agreed that they would come out the next morning.
The next morning the installer showed up as planned. Before installing the dish, he asked whether the previous installer had actually climbed up on the roof of the garage to check the signal. Jeramy said no. Guess what? He got signal at the top of the garage and would install the dish there. It turned out that digging the trench was completely unnecessary. We could have gotten satellite a whole week earlier minus a ton of manual labor if the guy had only gotten his lazy ass up a ladder to measure signal. Needless to say we weren't amused.
Today during my lunch I called Direct TV to get my credit for no service from the end of January until the installation. Guess what? They didn't want to extend my credit from the 13th to the 21st. Again I had to spend my hour bitching on the phone until I finally found somebody who could see the logic in giving me a credit considering that (1) we could have had satellite installed on the 13th if their tech wasn't a lazy idiot and (2) Jeramy had to spend many unnecessary hours building a trench.
Unbelievable. They've screwed up so many times that at this point I've accumulated enough credits to get 2 months of free service.